DAS Professional Event Planners is an events management company with a growing profile throughout Uganda. We continue to grow from strength to strength and offer a full banquet of wedding planning and management services. Our attention to detail is second to none.
Through our Customer Service Charter, the business has a service commitment to all its stakeholders. We strive to provide a consistently high quality of service to our clients, investing time to fully understand their needs and building an effective working relationship. Our staff is responsive to client needs and acts in a professional and courteous manner while respecting the confidentiality of the information provided to us.
VISION
To be Africa’s go-to events management company.
MISSION
We are God fearing event management stress doctors committed to making your event delightfully unique as we go the extra mile to ensure your dream for your event comes to pass.
VALUES
- Professionalism
- Lifelong Partnerships
- Confidentiality
- Creativity
- Team work
CUSTOMER SERVICE CHARTER
Our Customer service charter informs you of the quality of service you will receive from
us. It details what you can expect when dealing with us. It is our service promise to you.
WE PROMISE:
- To provide a consistently high quality service to our clients by investing time to fully
understand the needs of our clients and build an effective working relationship. - To maintain proper communication with you by being available to talk 7 days a week. We shall answer 80% of your calls and will return all missed calls that same day. We shall respond to all written communication within 2 working days.
- To provide you with a dedicated team for your event.
- To explain our services in simple language so that you can make informed decisions.
- To act professionally at all times.
- To maintain a high level of flexibility by being able to adjust our products to suit your particular taste.
- To maintain a high level of confidentiality for all personal information provided to us.
- To fully involve you in the planning and managing of your event by providing timely updates and ensuring you are part of all decisions made.
- To promptly deal with your concerns and complaints and learn from them to improve our business.
- To regularly consult you on how well our services meet your needs and conduct research periodically to seek your views on particular issues.